Submit Feedback about my order

Feedback via the MyMaccas App: 

If you’ve recently used the MyMaccas app and would like to provide feedback, whether it’s a complaint or a suggestion, we’ve created a simple step-by-step process to guide you through it. Your feedback is invaluable in helping us improve our services! Below are the three main categories under which you can submit your feedback, along with some fun emojis to make the process more engaging:

1. Order Accuracy 📦

When it comes to order accuracy, it’s essential that you receive exactly what you ordered. If you notice any discrepancies, such as missing items, incorrect orders, or anything that doesn’t match your original request, you can raise your concerns through the MyMaccas app. Start by navigating to the feedback section, select 'Order Accuracy,' and provide details about what went wrong. Be sure to include your order number and a brief description of the issue to help us address it promptly!

2. Food Quality 🍔

Food quality is paramount to us, and we strive to serve only the best. If you encounter any issues related to the freshness, taste, or presentation of your food, we want to hear from you! To submit your feedback regarding food quality, go to the feedback section in the MyMaccas app, select 'Food Quality,' and describe your experience. Whether your burger was cold, the fries were soggy, or something just didn’t taste right, your input will assist us in making necessary improvements.

3. Food Safety 🥡

Ensuring food safety is a top priority, and we adhere to strict regulations as outlined by the Australian and New Zealand (ANZ) food safety standards. If you have concerns about food safety, such as issues with food handling, contamination, or any health-related concerns, it’s crucial that you report them. You can do this by selecting 'Food Safety' in the feedback section of the MyMaccas app. Please provide specific details about your concern, and rest assured that we take such matters very seriously and will investigate promptly.

By following these steps, you can easily raise your feedback through the MyMaccas app. We appreciate your engagement and commitment to helping us enhance our services. Your satisfaction is our priority!

Additionally, it's important to note that we comply with ANZ regulations for food safety, ensuring that all food products are handled and prepared in a manner that protects public health. This includes maintaining proper hygiene, safe food storage, and following all relevant guidelines to prevent contamination. If you notice any violations of these standards, please do not hesitate to report them through the app.

Feedback without the MyMaccas app: 

To provide feedback without using the MyMaccas app, you can follow a structured step-by-step process. This process will help ensure that your concerns are addressed effectively and efficiently. The feedback will be categorized into three main areas: order accuracy, food quality, and food safety. Additionally, it is important to reference the relevant Australian and New Zealand (ANZ) regulations regarding food safety. Lastly, make sure to include the specific store location where the issue occurred.

Here’s a detailed guide on how to submit your feedback:

Step 1: Identify the Category of Feedback
Before you proceed, determine which category your feedback falls into. If your concern is about order accuracy, this could involve issues such as incorrect items received, missing items, or discrepancies in your order. For food quality, think about the taste, freshness, and overall presentation of the food. If your feedback pertains to food safety, consider any concerns related to hygiene, food handling practices, or any potential health risks associated with the food. Remember, food safety is governed by stringent regulations under the ANZ food safety standards, which ensure that food is safe to consume and handled properly at all stages of preparation and delivery.

Step 2: Gather Relevant Information
Collect all the necessary details related to your feedback. This includes the date and time of your visit, the specific store location, and any receipts or order confirmations you may have. Providing this information is crucial as it allows the management to investigate the matter thoroughly. If applicable, note down the names of any staff members you interacted with, as this can help in addressing your feedback more effectively.

Step 3: Choose a Method of Communication
Decide how you would like to communicate your feedback. You have several options available: you can visit the store in person to speak with a manager, call the store directly, or send an email to the customer service department. Each method has its own benefits; speaking in person allows for immediate interaction and resolution, while email provides a written record of your concerns. If you choose to call, ensure you have all the relevant information at hand to facilitate the conversation.

Step 4: Submit Your Feedback
Now that you have gathered all necessary information and chosen your communication method, it’s time to submit your feedback. When doing so, clearly state the category of your feedback, provide the details you have collected, and express your concerns respectfully. For food safety issues, reference the ANZ food safety regulations where applicable, as this emphasizes the seriousness of your concern. For instance, you might mention specific practices that were not followed according to the guidelines, thereby highlighting the importance of adherence to these standards.

Step 5: Follow Up
After submitting your feedback, it may be beneficial to follow up if you do not receive a response within a reasonable timeframe. This can be done through the same method of communication you initially used. A follow-up demonstrates your commitment to ensuring that the issues are addressed and allows for any additional information to be shared if necessary.

Step 6: Document Your Experience
Finally, keep a record of your feedback submission and any responses you receive. This documentation can be useful for future reference, especially if you encounter similar issues again. It also helps the management track feedback trends and improve their services over time.

By following these steps, you can effectively communicate your feedback regarding order accuracy, food quality, and food safety, ensuring that your concerns are heard and addressed appropriately.